Dell Buying Experience / Customer Service FAIL!
I understand that outsourced customer support is a reality that isn’t going away any time soon but I never expected to receive that via on-line chat. Likely my naiveté. One could argue the issue here is with Dell’s pricing. It is one thing to offer a limited time special on high end machines that are very sector specific but when you sell the very same, almost commodity machine into different sectors, you better be pricing them the same or be prepared to deal with the fall out. I don’t think Dell dealt with this very well. 10:59:27 AM Initial Question/Comment: Read about a $228 offer for small biz on a Mini 10v but can't find it. Had ordered a 10v just today. Can I get it? 11:04:07 AM System You are being transferred to another Agent. Please stand by... 11:04:12 AM System You are now being connected to an agent. Thank you for using Dell Chat