10:59:27 AM | Initial Question/Comment: Read about a $228 offer for small biz on a Mini 10v but can't find it. Had ordered a 10v just today. Can I get it? | |
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11:04:12 AM | System | Connected with QCSMB_Jeff_Chan |
11:04:17 AM | QCSMB_Jeff_Chan | Thank you for contacting the Dell Small Business Sales chat line, my name is Jeff and I will be your sales agent today. If you have further questions once our chat session has ended, I can be reached by e-mail at jeffrey_l_chan@dell.com |
11:04:29 AM | Andrew Robinson | ok |
11:04:53 AM | Andrew Robinson | did you see my question? |
11:05:11 AM | QCSMB_Jeff_Chan | These are only the promotion that we have. |
11:05:12 AM | QCSMB_Jeff_Chan | http://www.dell.com/content/products/productdetails.aspx/laptop-inspiron-10?c=us&cs=04&l=en&s=bsd |
11:05:46 AM | Andrew Robinson | I don't see what that promotion is. Just looks like list pricing. |
11:06:12 AM | QCSMB_Jeff_Chan | What I can process is what is online right now? |
11:06:17 AM | QCSMB_Jeff_Chan | Is there anything else that I can assist you with? |
11:06:41 AM | Andrew Robinson | But I ordered 3 or 4 hours ago when there was supposedly a 228 special but I didn't get it. |
11:08:10 AM | Andrew Robinson | How about you take a look into it and see if there is anything you can do. my email is arobinson@.....com my order number is 7602xxxxx and my dell customer number is 650xxxxx |
11:08:31 AM | Andrew Robinson | I would really appreciate any help you can give me on this. |
11:08:57 AM | QCSMB_Jeff_Chan | I can only give what is online right now. |
11:09:29 AM | Andrew Robinson | I know you said that already. If there was a special earlier in the day during which time I placed my order why wasn't it made available to me. |
11:09:30 AM | Andrew Robinson | ? |
11:09:48 AM | Andrew Robinson | Should I cancel my order. Can I do that with you? |
11:10:08 AM | QCSMB_Jeff_Chan | And your customer # shows that you are under the consumer department. Let me connect you to consumer sales. |
11:10:33 AM | Andrew Robinson | I AM a biz customer. have bought servers and workstations from you. |
11:11:00 AM | Andrew Robinson | for my business. |
11:11:02 AM | QCSMB_Jeff_Chan | If you want to cancel the order. Call consumer customer care department at 800-6249897 |
11:11:55 AM | Andrew Robinson | I don't want to cancel my order. I just want to be given the price that was advertised. Looks like I should be a biz customer and maybe that is why i wasn't offered the price. |
11:12:00 AM | QCSMB_Jeff_Chan | I understand, but you placed the order under consumer. |
11:12:11 AM | Andrew Robinson | and yes, I know that you can only offer what is on the web site now. |
11:12:38 AM | Andrew Robinson | this all seems silly. |
11:12:50 AM | QCSMB_Jeff_Chan | Is there anything else that I can assist you with? |
11:13:15 AM | Andrew Robinson | yes, i have stated what I would like you to assist me with. can you transfer me to your supervisor. thx |
11:13:37 AM | QCSMB_Jeff_Chan | I can only give what is online right now. |
11:13:47 AM | Andrew Robinson | are you just copying and pasting? |
11:14:02 AM | Andrew Robinson | are you just copying and pasting? |
11:14:02 AM | QCSMB_Jeff_Chan | Nope, I'm typing |
11:14:02 AM | Andrew Robinson | are you just copying and pasting? |
11:14:21 AM | Andrew Robinson | ok. this seems silly. I feel like i AM talking to an automated machine. |
11:14:37 AM | Andrew Robinson | seems that you (dell) kind of messed up on this. why should I suffer? |
11:14:48 AM | QCSMB_Jeff_Chan | Nope, I'm a live person. |
11:15:09 AM | Andrew Robinson | this is going to make a fascinating blog posting. |
11:15:33 AM | QCSMB_Jeff_Chan | What is online is Base Package: Starting Price $299. I'm not showing any $228. |
11:15:57 AM | Andrew Robinson | try googling it. there was a pricing at 228 this morning. |
11:16:29 AM | Andrew Robinson | http://www.google.com/search?q=dell+mini+10v+%24228 |
11:19:34 AM | Andrew Robinson | Jeff, are you still there? |
11:20:43 AM | QCSMB_Jeff_Chan | Yes, but that is not an official dell website, kindly refer to our website if you are looking for promotions. |
11:20:48 AM | QCSMB_Jeff_Chan | http://www.dell.com/content/products/productdetails.aspx/laptop-inspiron-10?c=us&cs=04&l=en&s=bsd |
11:21:28 AM | Andrew Robinson | ok, i will just now say goodbye and go and have a seizure. thanks for all the info! |
11:21:43 AM | QCSMB_Jeff_Chan | Thank you for choosing Dell. Have a great day! |
11:21:43 AM | System | QCSMB_Jeff_Chan has left this session! |
11:21:43 AM | System | The session has ended! |